As soon as you put through an order via our website, we will send an order confirmation email to the email address you've provided. This is to confirm that we have received your order in our system and pre-authorized your payment method, ready for your purchase.
If you recently placed your order and didn't immediately receive a confirmation email from us, then there might be a few issues we can look into:
Our emails might be going to your junk or spam folder
There might have been a misspelling when you entered your email address during checkout
Your email server has very strong spam filters and is identifying our emails as spam so the emails aren't going through.
Most of our delivery couriers require a contact number to ensure smooth delivery of your order. You will likely be contacted to arrange for a delivery time-slot most convenient to you. We do not disclose your information to anyone else, it is kept private and confidential. Plus, if there are any issues with your order we can contact you quickly and easily.
Absolutely! Disco Dharma strives to provide our customers with a safe and smooth customer experience. This site uses SSL encryption technology so that you never have to worry about credit card safety.
We don’t offer returns or exchanges, but if there’s something wrong with your order, please let us know by contacting us at info@discodharma.com! View in details our SHIPPING and RETURNS policy at the bottom of our website.
We do not issue refunds back to original form of payment. All returns will be issued as digital store credit.