Shipping & Returns
***DUE TO COVID-19 & THE HOLIDAYS, ORDERS MAY TAKE LONGER THAN USUAL
All of our products are MADE TO ORDER, and are designed, cut, and sewn, in house - completely under one roof. Our current lead time for made-to-order products is 2-3 weeks.
Within 2 weeks of recieving your order, a return may be requested via firstname.lastname@example.org with a detailed description of the issue.
Any claims must be submitted after the product has been received within 2 weeks. Anything after that date, claims will not be accepted.
In order to process returns and exchanges, you must have the following in the package being sent back to us
* All returned products must be new, unworn, unwashed, and all tags attached.
* Must have the original packaging and packing slip.
Disco Dharma 11201 Ed Brown Rd Charlotte, North Carolina 28273 United States email@example.com
* We do not issue refunds back to original form of payment. All returns will be issued as digital store credit.
*Customers are responsible for return shipping costs. Original delivery charges are non-refundable.
** Prices of our products are subject to change at any time due to manufacturing costs.**
IF YOU PURCHASED DISCO DHARMA PRODUCTS AT ONE OF YOUR RETAIL LOCATIONS AND NEED TO RETURN/EXCHANGE THEM. CAN I SEND THEM BACK TO YOU INSTEAD?
Please note, we do not accept returns for any merchandise manufactured from another retail store or wholesale source. Each store has their own policies or term of service, so returns must be directed to the specific place of purchase.
* All custom leggings are final sale. No returns, exchanges, or credit will be offered.
* Due to COVID-19 we will not accept ANY returns or exchanges on Sports Bras, Sports Tanks, or t-shirts
* Seasonal/Holiday Products
* Gift Cards
Shipping charges vary depending on your location and will be specified in your cart during checkout. Please keep in mind our products are hand crafted and that orders may take 10-14 business days to be fulfilled.* During times of holiday and sales, we can gain high volumes of orders to process and may take longer than usual time for fulfillment.
**Our business days and hours are Monday-Friday from 8am-5pm; excluding weekends and holidays.
After your order is shipped, please allow 2-3 business days for delivery. If you have not received your order wikthin the expected time, and/or haven't received any information about delays, please consider the following before contacting us.
* Weather conditions or holiday that may have affected times of transit.
* Look for an attempted delivery notice from FedEx or UPS
* Ask neighbors and relatives if they have accepted the package on your behalf.
If the issue can not be identified or resolved, please contact us so we may varify the shipping address was correct. However, after the shipment has left the Disco Dharma facility, we are not responsible for missing packages, and urge you to contact the mail carrier to file a claim if you believe it has been lost in transit.
after the estimated delivery date.
If you wish to return an item for a different size or style, please send it back to us after we accept the request.